Certified Customer Experience Professional - CCXP

Alicia Freites CX


As the founder of CX Connector, I have developed a 100% virtual business model with training modules in key areas of the customer experience. CX Connector helps managers and their teams create Customer Experience programs. We offer workshops and implementation modules to make it easier for you and your team to lead the change.

As a customer experience manager, I worked as the lead for an online community, developed governance structures, planned the community product roadmap, executed communications, and support stakeholders to use the community effectively; as a self-service support channel.

As a retention manager at Trapeze, I designed and implemented the "Voice of the Customer" program, developed surveys, measures, and reporting; I delivered from scratch a sustainable program within six months.

I am a curious person, and I am always looking to learn and implement my knowledge acquired in business; with more than ten years of trajectory, I collaborated as a consultant in several Canadian companies and provided sales and marketing support in Latin America.

Now my purpose is to connect people, businesses, and emotions.