Business Strategy

Business Strategy

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How do you align business and customer strategy?

Put your customers at the center of your business strategy. Create a CX Strategy and learn how to align your value proposition, brand values, and business strategy with your customer strategy.

What is included:

CX Strategy Workshop

1-hour workshop to define your business strategy and have your customer strategy

Customer Charter

Develop the core customer values for your Brand; The customer core values guide your employee training and customer promise.

Voice of the Customer (VoC) Inventory

Identify how you collect customer knowledge; for example, do you use reviews in your marketing messages or train your employees?