Experience Design & Improvement

Experience Design & Improvement

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What are the challenges of service design?

Develop a plan for experience service design, and tackle the challenges to deliver an amazing experience. During the workshop, we prioritize your customer initiatives and align or realign with new technologies or changes in the market or within your organization; by the end, you will have a CX prioritization grid to plan the future state and implement it yourself or with the support of an expert consultant and virtual support.

Value Proposition Gap Workshop

1- hour workshop to discover any gap in the adoption journey or your services journey. Are your customers using the product? Is there a break in the support processes? Understanding the barriers your customers are experiencing and how to eliminate the friction by developing a Prioritization Grid.

CX Prioritization Grid

Understanding the effort, cost, value, and risk will allow you and your team to put effort into more valuable areas from the customer perspective.

Future State Implementation Plan

Develop a change plan between the current state, transition, and future stage, to drive the change and make it better for your customers. 

Experience Design